FAQ

1. Do I need to open an account to shop with you?
No, you don’t need to. You can check out as a guest anytime. However, creating an account allows faster checkout by saving your details. You can sign up anytime during the shopping or checkout process.

2. How do I create an account?
Click “Login/Register,” then select “Create an Account” and fill in your information.

3. How do I place an order?
Browse the items you want and add them to your shopping cart. When you're ready, go to your cart and check out. Please ensure all information is correct before confirming your order.

4. How do I pay for my orders?
We accept PayPal and major credit/debit cards such as Mastercard, Visa, and American Express.

5. Can I amend or cancel my order?
Unfortunately, we are unable to cancel or amend orders once they have been placed, as this helps us pack orders efficiently and minimize errors. Please double-check your order before placing it.

6. I have a discount code — how can I use it?
You can enter your discount code during checkout, in the “Discount Code” or “Promo Code” field. The discount will apply automatically if the code is valid.

7. How will I know if my order is confirmed?
After placing your order, you will receive a confirmation email. Orders will be shipped once payment is approved and the billing and delivery addresses are verified. If you have an account, you can also check your order status under “My Account.”

8. I have trouble adding items to my cart.
You can add items as long as they are available. If the item shows “Temporarily Unavailable,” someone else may have it in their cart, or the item may be out of stock.