All Willbuyshop shoes are shipped from our warehouse in China. Average delivery time is 7–12 business days, and most orders arrive within 10 days. If you are not comfortable with this delivery timeframe, please contact us before your order ships and we’ll be happy to issue a full refund.

Since we keep stock in China to reduce costs and pass the savings on to you, orders cannot usually be delivered within one week. If you are willing to wait, you’ll receive quality shoes at a very competitive price.

If you would like to cancel an order that has not yet shipped, please contact us by email with your order number and registered email address.
Email: service@willbuyshop.com
Our team will respond within 12 hours (Mon–Sun). Please wait for our confirmation before opening a PayPal case—we will refund all unshipped orders.

We accept free size exchanges and returns for unworn shoes. If you need a different size, please email us your order number along with your foot length (not UK/US size) so we can help you choose the right fit.

Please email service@willbuyshop.com before sending anything back. Items can usually be returned within 30 days. Returns without prior contact will not be processed.

1. Keep the original packaging until you are sure you want to keep the item.
2. Provide clear photos of the product (front, side, bottom) when contacting us.
3. Wait for a return label from our customer service team.

⚠️ Please note: Items marked as “Sale” are not eligible for free return or exchange.

If you need to update your order, please contact us as soon as possible. Once an item has shipped, changes may not be possible, but you can return it for an exchange.

Email: service@willbuyshop.com

Sometimes we ship items in separate packages to speed up delivery. If you received only one pair of shoes, the remaining items will arrive in a separate package.

If we are unable to fulfill an item in your order, we will issue a full refund for that product.

1. Please double-check your email address for typos.
2. Check your spam or junk folder.
   If your email was entered incorrectly, contact us with the correct email and a screenshot of your order. We’ll update your details so you can receive future notifications.

Yes. You can create an account later using the same email you used at checkout, and your order history will sync automatically.

Standard shipping to the U.S. is free for orders over $59. For smaller orders, the fee will be displayed at checkout.

How long does delivery take?

U.S. orders usually arrive in 10–15 business days (70% arrive within 10 days).

For other countries, delivery may take up to 15–20 business days.

Who delivers my order?

We work with reliable courier partners. U.S. orders are usually handled by USPS or UPS once they arrive in the country.

Can I choose a specific delivery date?

Unfortunately, we cannot guarantee exact delivery times or dates.

What if my order doesn’t arrive on time?

If your order is delayed, please contact service@willbuyshop.com and we will investigate and help resolve the issue.